Lediga jobb iDeal Of Sweden AB i Norrköping

IDEAL OF SWEDEN is a global and fast-growing fashion and lifestyle brand with HQ in Norrköping. We have local offices in Stockholm and four other countries around the globe. We are always looking for talented people who want to grow together with us. During the last years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

We are now expanding our workforce and are looking for more stars who wish to work part-time in our sales and customer service team during our upcoming peak season (Nov 2022-Jan 2023).

The person we are looking for is service-minded, responsible, structured, and flexible. You will be working towards high set goals so it is important that you don’t easily get stressed and always keep a positive attitude.

Main responsibilities

• Provide service for our international customers
• Customer service and sales via mail and live chat
• Handle complaints and returns

Requirements for the role

• Fluent in Swedish and English
• Over 18 years old
• Relevant work experience
• Very good computer experience
• Good organizational skills
• Ability to express yourself in speech and writing in a good way
• Positive mindset and a professional approach

Other information

Education will take place 4-5/10-22 in our office in Norrköping.
In addition to this, you need to attend at least two training days a week until 1/11-22.
Employment type: Temporary employment (2022-10-01 - 2023-01-31).
Working hours: 08.00-00.00, you will be scheduled mostly evenings and weekends.

You will be based in our head office in Norrköping. You will report to our Customer Service Manager.
Please send your application and video (max 5 minutes in total) as soon as possible as we are reviewing them continuously. Visa mindre

IDEAL OF SWEDEN is a global and fast-growing fashion and lifestyle brand with HQ in Norrköping and a local office in Stockholm. We are always looking for talented people who want to grow together with us. During the last years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

We are looking for a Distribution Planning Manager, within the Supply Chain team who will strengthen our team and work with stock allocation and distribution solutions together with Supply Chain, Purchasing and Wholesale colleagues globally.

The main responsibility for this position is to optimize wholesale fulfilment, intra-warehouse and retail operations in order to deliver world-class availability services to our customers. You have daily contact with our main fulfilment centre and wholesale customers worldwide where you assist them in questions regarding order fulfilment, logistic best practice and support the wholesales management in retaining our existing customers’ business as well as winning new business.

You will lead a small team located in Norrköping and report to the Supply Chain Director.

Areas of responsibilities

Ownership of distribution planning processes

• Lead the wholesale fulfilment, intra-warehouse and retail replenishment processes through accurate planning and execution that ensures optimum stock availability and order fulfilment at each global distribution center
• Create forecasts and follow fulfilment plans with wholesales management
• Annual preparation of peak fulfilment operations with central warehouse
• Develop and lead the monthly distribution planning cycle

Team & cross-functional leadership

• Set and follow-up on smart and motivational goals per each team member
• Identify and take action on improvements in current Distribution Planning processes, systems, and procedures, through cross-functional and continuous process development with IT, Supply chain development colleagues
• Close work with the Distribution Planning Team and Freight Partners to simplify the system, physical and financial flow to each destination

Distribution Planning for a selection of wholesales partners:

• Responsible for several strategic wholesales partners, their order fulfilment, managing accounts, and providing world-class support
• Monthly capacity planning with central warehouse
• Meet product availability and delivery expectations of wholesale customers
• Conduct performance reviews for several strategic wholesales partners
• Drive the onboarding process of new wholesales partners

Qualifications

Professional requirements:

• University degree in Industrial Engineering/Logistics or Supply Chain
• At least 3 years of leadership experience in the area of supply chain, logistics or inventory optimization
• Excellent skills in Excel, ERP-systems
• Fluency in English, other languages an advantage

Personal requirements:

• Be agile and solution-oriented in a fast-paced environment
• Quick problem-solving skills
• Non-prestigious and open and easy to work with
• Comfortable to lead and excellent communication skills

Other knowledge or Experience that will be meriting:

• Experience from FMCG and E-commerce industry
• Experience from wholesales operations

Please send your application as soon as possible as we are reviewing them continuously. For IDEAL OF SWEDEN, it is important to offer equal opportunities. We will therefore consider all qualified applications for employment without any regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. Visa mindre

IDEAL OF SWEDEN is a global and fast-growing fashion and lifestyle brand with HQ in Norrköping. We have local offices in Stockholm and four other countries around the globe. We are always looking for talented people who want to grow together with us. During the last years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

We are now expanding our workforce and are looking for more stars who wish to work part-time in our sales and customer service team.

The person we are looking for is service-minded, responsible, structured and flexible. You will be working towards high set goals so it is important that you don’t easily get stressed and always keep a positive attitude.

Main responsibilities

• Provide service for our international customers
• Customer service and sales via mail and live chat
• Handle complaints and returns

Requirements for the role

• Fluent in Swedish and English
• At least 2 years of relevant work experience
• Very good computer experience
• Good organizational skills
• Ability to express yourself in speech and writing in a good way
• Positive mindset and a professional approach

Other information
Employment type: Temporary employment (1/11-10/1)
Working hours: 17:00-01:00 Monday- Friday and 10:00-18:00 on weekends

You will be based in our head office in Norrköping. You will report to our Customer Service Manager. Please send your application as soon as possible as we are reviewing them continuously Visa mindre

IDEAL OF SWEDEN is a global and fast-growing fashion and lifestyle brand with HQ in Norrkoping. We have local offices in Stockholm and four other countries around the globe. We are always looking for talented people who want to grow together with us. During the last two years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

We are now looking for a new team member to join our claims team. Our claims team is a part of the customer service department and your main assignment will be to handle warranty claims. Working with customer service at IDEAL OF SWEDEN, you will provide service for our international customers, therefore it is a must that you are fluent in English and Swedish.

The right candidate shall be service-minded, responsible and structured. You don’t easily get stressed, always keep a positive attitude and you can handle a high workload.

We are looking for an experienced customer service agent, with at least two years from working with customer service. In addition, we want you to have experience in assessing and handling warranty cases. Through your experience, you have learned to show great sensitivity to customers ‘needs and have the ability to put yourself in the customers’ situation. You are flexible and know that it is important to find the balance between a satisfied customer and strict policies. We very much encourage taking your own initiatives but it’s also important to follow instructions and procedures set by IDEAL OF SWEDEN.

Main responsibilities

• Customer service and sales via mail and live chat
• Process and assess complaints

Requirements for the role

• Fluent in Swedish and English
• At least 2 years of relevant work experience
• At least 6 months experience from working with warranty claims
• Very good computer experience
• Outstanding ability to express yourself in speech and writing
• Positive mindset and a professional approach

Nice to have

• Fluent in German, French or Dutch

Other

You will be based in our head office in Norrköping and report to our Customer service manager. The position is a full-time position with a preliminary start date of 2021-08-01.

You will work according to schedule. Bi-weekly you will be scheduled on Saturdays.

Please send your application as soon as possible as we are reviewing them continuously, but no later than 2021-06-06 Visa mindre

IDEAL OF SWEDEN is a global and fast-growing fashion and lifestyle brand with HQ in Norrköping and a local office in Stockholm. We are always looking for talented people who want to grow together with us. During the last years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

IDEAL OF SWEDEN is looking for a System Owner to our Customer Service department, with a strong technical interest and motivation to improve, optimize and make things better and more efficient. It is important that you have a great understanding of how parts of systems work and how they affect each other.

The Customer Experience System Owner is responsible for maintenance, improvements, and optimization of customer service working tools. The customer service team consists of 15 Customer Service Agents. The team handles all B2C two-way communication globally (in 14 languages). This means email, live chat, social media channels, reviews pages, etc. The working environment can be described as entrepreneurial and fast-paced – where you have great opportunities to develop and grow.

Responsibilities

• Design and configure Zendesk workflow (support, chat, explore and guide) and integrations with social channels (for example Facebook Messenger, Instagram, and Trustpilot)
• Maintain, configure and train chatbot (Ada)
• Maintain and update our return system (Reclaimit) with a great customer experience as the highest priority
• Together with the customer service management implement and update processes and procedures. Always making sure that processes are well documented, updated, and available for the support organization, customers, and other departments.
• Manage requests regarding changes or updates in Zendesk, other customer service systems.
• Assist cross-functionally in implementing new or enhanced features in the support systems and/or processes to improve customer service.
• Ensure that the customer experience is excellent when a customer needs to get in touch with us (calibrating automated emails, Zendesk forms, Return form, etc.)

Essential Characteristics

• You have at least 2 years of experience working in similar roles.
• High technical ability
• Very good ability to plan and prioritize
• You have experience working with the configuration of Zendesk
• Good skills in Excel/Google Sheets
• If you have worked with the e?commerce platform Centra before, that is a plus
• Fluent in Swedish and English both in verbal and written form.
• Good organizational skills
• Very good ability to express yourself in speech and writing
• Good ability to understand business needs
• You have a curious mindset
• Values collaborations
•

Other

• The position is a full-time position
• You will be based in Norrköping

Please send your application as soon as possible as we are reviewing them continuously. For IDEAL OF SWEDEN, it is important to offer equal opportunities. We will therefore consider all qualified applications for employment without any regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. Visa mindre

IDEAL OF SWEDEN is a global and fast-growing fashion and lifestyle brand with HQ in Norrköping and a local office in Stockholm. We are always looking for talented people who want to grow together with us. During the last years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

We are looking for a Distribution Planner, within the Supply Chain team with a passion for fulfillment optimization and customer support. In this role, you will be responsible for a selection of wholesales partners, their order fulfillment, managing accounts, and providing world-class support. If you’re naturally a decisive person and enjoy finding agile solutions for responsible clients, we’d like to hear from you!

As a Distribution Planner, you should possess the ability to set the right expectations towards the wholesale partners, in order to achieve an alignment and maximum fulfillment of their expectations. You should be passionate about helping the IDEAL customers and have a service-minded personality. You need to be agile and enjoy working in a fast-paced environment which sometimes requires you to be very solution orientated and take quick decisions.

Areas of responsibilities

Distribution Planning for a selection of B2B partners

• Order handling including e.g order creation, allocations, delivery planning, delivery monitoring, open order reports.

Ownership of operational relationship for a selection B2B partners

• Daily contact with your B2B partners, in order to meet their product availability and delivery expectations
• Performance review for your B2B partners, (e.g. correct Incoterms, weekly review of payment in time)
• Close work with the team, 3PL, and shipping partners to optimize the workflow through the whole chain of processes.
• Support with the onboarding process of new wholesales partners

Cross-functional development

• When relevant, involve internal and external partners to solve delivery issues, documentation requirements, or challenges related to product availability

Distribution Planning process improvement

• Identify and take action on improvements in current Distribution Planning processes, systems, and procedures, which improve the level of supporting wholesale partners.

Essential Characteristics

• Education within the Logistics/Supply Chain area are meritorious
• Minimum of 2 years in a Customer Management/Support area, ideally within FMCG or E-Commerce area
• Experience in ERP system is beneficial
• Good Excel knowledge is mandatory
• Quick problem-solving skills
• Be agile and solution-oriented in a fast-paced environment
• Excellent communication skills
• Fluency in Swedish and English, other languages an advantage

Other

• This is a full-time position
• The position is based in Norrköping

Please send your application as soon as possible as we are reviewing them continuously. For IDEAL OF SWEDEN, it is important to offer equal opportunities. We will therefore consider all qualified applications for employment without any regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. Visa mindre

IDEAL OF SWEDEN is a global and fast-growing fashion and lifestyle brand with HQ in Norrkoping. We have local offices in Stockholm and four other countries around the globe. We are always looking for talented people who want to grow together with us. During the last two years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

We are now expanding our workforce and are looking for more stars who wish to work evening shifts during November and December in our sales and customer service team.

Working with customer service at IDEAL OF SWEDEN, you will provide service for our international customers.

The person we are looking for is service-minded, responsible, structured and flexible. You will be working towards high set goals so it is important that you don’t easily get stressed and always keep a positive attitude.

Main responsibilities

• Provide service for our international customers
• Customer service and sales via mail and live chat
• Handle complaints and returns

Requirements for the role

• Fluent in Swedish and English
• At least 2 years of relevant work experience
• Very good computer experience
• Good organizational skills
• Ability to express yourself in speech and writing in a good way
• Positive mindset and a professional approach

Other information
Employment type: Hourly employment. Evening shifts (17:00-01:00) 23/11-20/12 with good possibilities for extension.

You will be based in our head office in Norrköping. You will report to our Customer Service Manager. Please send your application as soon as possible as we are reviewing them continuously. Visa mindre

IDEAL OF SWEDEN is a global and fast-growing fashion and lifestyle brand with main offices in Stockholm and Norrkoping. We have local offices in four other countries around the globe. We are always looking for talented people who want to grow together with us. During the last two years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

We are now looking for a freelance Retoucher/Graphic designer for a temporary assignment based in Norrköping. As a Retoucher/Graphic Designer, your mission will be to strengthen IDEAL OF SWEDEN´S positive brand sentiment among its customers by enhancing and producing product images and other brand representative content. Your role is to produce fashion-forward, trend-savvy work with an emphasis on market-friendly and sales-focused design in order to support and maximize our business goals.

Your main tasks will be to retouch and produce product images and other imagery for all of our teams and channels - as well as contributing to our continuously developing brand. The role is very focused on retouching and supporting the commercial side of our Design department. You will get the chance to thrive in a high-paced environment surrounded by like-minded and ambitious creators at one of the fastest-growing companies in Sweden.

Areas of responsibility

• Responsible for the overall look of all inhouse imagery
• Retouch and edit all product images
• In charge of image masking all product images
• Color proof and adjust all imagery based on product samples
• Retouch and edit all our inhouse/campaign pictures
• Assist our 3D developer with saving and optimizing finalized 3D images
• Stay on top of the competitive landscape and relevant benchmarks
• Coordinate with the design team and other relevant teams

Essential Characteristics

• A degree in design, marketing, or other related fields
• Proven skills in design creation – please include a link to your portfolio in the application
• Mastering Photoshop is a must
• Possessing knowledge of Indesign and illustrator is a plus
• Retouch knowledge is meritorious
• Possessing skills in photography and film is a huge plus
• Must be able to multitask in a fast-paced environment while thriving
• Hands-on with the ability to work independently
• Good at prioritizing and organizing tasks
• Fluent in both Swedish and English – extra languages are a plus

How to apply:
Please send your application as soon as possible as we are reviewing them continuously. The position is a consultancy assignment for 50-100 % starting as soon as possible. The position is based in Norrköping.

Please note that we do not accept job applications through email. Visa mindre

IDEAL OF SWEDEN is a global and fast-growing fashion and lifestyle brand with HQ in Norrkoping. We have local offices in Stockholm and four other countries around the globe. We are always looking for talented people who want to grow together with us. During the last two years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

We are now expanding our workforce and are looking for more stars who wish to work evening shifts during November and December in our sales and customer service team.

Working with customer service at IDEAL OF SWEDEN, you will provide service for our international customers.

The person we are looking for is service-minded, responsible, structured and flexible. You will be working towards high set goals so it is important that you don’t easily get stressed and always keep a positive attitude.

Main responsibilities

• Provide service for our international customers
• Customer service and sales via mail and live chat
• Handle complaints and returns

Requirements for the role

• Fluent in Swedish and English
• At least 2 years of relevant work experience
• Very good computer experience
• Good organizational skills
• Ability to express yourself in speech and writing in a good way
• Positive mindset and a professional approach

Other information
Employment type: Hourly employment. Evening shifts (17:00-01:00) 23/11-20/12.

You will be based in our head office in Norrköping. You will report to our Customer Service Manager. Please send your application as soon as possible as we are reviewing them continuously. Visa mindre

IDEAL OF SWEDEN is a global and fast growing fashion and lifestyle brand with HQ in Norrkoping. We have local offices in Stockholm and four other countries around the globe. We are always looking for talented people who want to grow together with us. During the last two years, the brand IDEAL OF SWEDEN has been growing stronger and stronger and we’re aiming to further establish internationally. We give you the possibility to join a truly entrepreneurial company and to be a part of our exciting journey.

We are now looking for new team members to our sales and customer service team. The right candidate shall be service-minded, responsible, structured, and flexible. You don’t easily get stressed, always keep a positive attitude and you can handle a high work-load. It’s important to have a team spirit as well as being comfortable working independently. We very much encourage taking your own initiatives but it’s also important to follow instructions and procedures set by IDEAL OF SWEDEN.

Working with customer service at IDEAL OF SWEDEN, you will provide service for our international customers.

Main responsibilities

• Customer service and sales via mail and live chat
• Process and assess complaints
• Return handling

Requirements for the role

• Fluent in Swedish and English
• At least 2 years of relevant work experience, preferably with handling claims in customer service
• Very good computer experience
• Good organizational skills
• Ability to express yourself in speech and writing in a good way
• Positive mindset and a professional approach

Nice to have

• Previous experience in handling complaints
• Fluent in German or Dutch

Other

You will be based in our head office in Norrköping. You will report to our Customer service manager. The position is a full-time position and will be filled as soon as we find the right candidate. Please send your application as soon as possible as we are reviewing them continuously, but no later than 2020-10-02. Visa mindre